Privacy Policy

Privacy Policy
Effective Date: March 23, 2025

Monarch Life Coaching dba Tom Marino Coaching (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://tommarino.com, book coaching services, or otherwise engage with us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Who We Are

Our website address is: https://tommarino.com

2. Information We Collect

We collect the following types of information to provide and improve our coaching services:

a. Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely via Stripe; we do not store card details)
  • Scheduling preferences
  • Communication history

b. Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring URLs

c. Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

d. Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS) as visitors can extract this information.

e. Contact Forms

We collect the information you submit through our contact forms solely to respond to inquiries or requests.

f. Cookies

  • If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience; these last for one year.
  • A temporary cookie is set on the login page to check if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
  • When logging in, cookies are set to save your login and display preferences. Login cookies last two days; display options cookies last a year. “Remember Me” keeps login active for two weeks.
  • If you log out, login cookies are removed.
  • If you edit or publish content, an additional cookie is saved indicating the post ID. It expires in one day.

g. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles). These websites may collect data, use cookies, and monitor interaction with the embedded content, especially if you’re logged into those websites.

3. How We Use Your Information

  • Provide and schedule coaching services
  • Process payments and send confirmations
  • Communicate updates and responses
  • Send occasional marketing (with consent)
  • Improve website performance
  • Fulfill legal obligations

4. How We Share Your Information

We do not sell or rent your information. We may share it with:

  • Third-party service providers (e.g., Stripe, Zoom, scheduling tools)
  • Government or legal bodies when required

5. Payment Processing & Security

Payments are securely processed via Stripe (PCI-DSS compliant). We do not store your sensitive card details. Data is transmitted using SSL encryption.

6. Analytics

We may use analytics tools to understand how visitors interact with the site to improve user experience.

7. Who We Share Your Data With

Visitor data may be shared with service providers for hosting, scheduling, payments, and spam detection, but only to the extent necessary.

8. How Long We Retain Your Data

  • Comments and their metadata are retained indefinitely.
  • For registered users (if any), we store personal data in their profile. Users can view, edit, or delete their personal information at any time (except username). Admins can also edit that info.

9. What Rights You Have Over Your Data

If you have an account or have left comments, you may request:

  • An exported file of your data
  • That we erase your personal data (excluding any required for legal, administrative, or security purposes)

Contact us at: [email protected]

10. Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

11. Your Contact Information

We only use your contact info to communicate regarding coaching services or as consented to for newsletters or marketing.

12. Additional Information

How We Protect Your Data

We use encryption, secure networks, and limited access protocols to protect your data.

What Data Breach Procedures We Have in Place

In case of a data breach, we will notify affected users and authorities in compliance with applicable laws.

What Third Parties We Receive Data From

We may receive data from payment processors and scheduling tools relevant to providing services.

Automated Decision-Making & Profiling

We do not use your data for automated decision-making or profiling.

Industry Regulatory Disclosures

We comply with applicable coaching industry standards and regulations related to data protection and client confidentiality.

13. Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age.

14. International Users

If you are outside the U.S., please note your data may be processed in the U.S. with different data protection standards.

15. Changes to This Policy

We may update this policy periodically. Continued use of our website and services constitutes acceptance of the revised terms.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Tom Marino Coaching
Email: [email protected]
Mailing Address:
Monarch Life Coaching, LLC
5 Chelsea Drive
Merrick, NY 11566

————————————————————————————————–

Fulfillment Policy

Effective Date: March 23, 2025

This Fulfillment Policy applies to all 1:1 coaching services offered by Monarch Life Coaching dba Tom Marino Coaching (“we,” “us,” “our”) through TomMarino.com. Our services are delivered either in-person or virtually via Zoom, and this policy outlines our practices around fulfillment, cancellations, refunds, data privacy, and compliance with applicable payment standards.

Service Description

Tom Marino Coaching provides personalized one-on-one coaching services to business owners and professionals. Coaching sessions are conducted either in person or through virtual video conferencing platforms such as Zoom. No physical goods are shipped or delivered.

Delivery Policy

Coaching sessions are scheduled upon successful purchase or agreement of the service package. Sessions are delivered either:

  • In-person at a mutually agreed location, or
  • Virtually through Zoom or another secure video conferencing platform.

Clients will receive an email confirmation with scheduling details and further instructions after booking.

Refund & Cancellation Policy

We are committed to your growth and satisfaction. If you are unsatisfied, please review the following policy:

  • Cancellation Window: Coaching engagements may be canceled within 30 days of the start date.
  • Refunds Within 30 Days:
    • Services already rendered during the initial 30 days are non-refundable.
    • A pro-rated refund will be issued for unused sessions or time remaining.
    • Cancellation requests must be submitted via email to [email protected].
  • No Refunds After 30 Days:
    After 30 days, no refunds will be issued for any reason.

Payment and Security

Monarch Life Coaching dba Tom Marino Coaching uses Stripe to securely process all payments and is fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

We accept the following credit and debit cards:

  • Visa
  • Mastercard
  • American Express
  • Discover

All payment information is encrypted and processed through HTTPS-secured pages. We do not store or access full payment card information directly.

Data Privacy Statement

We are committed to protecting your personal information. We only collect information necessary to:

  • Deliver coaching services
  • Communicate with you about your sessions
  • Process payments securely

We do not sell or share your personal information for marketing purposes. Any third-party service providers (such as Stripe or Zoom) receive only the information required to fulfill their specific role and are bound by their own privacy and security policies.

We implement strict safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

For questions regarding your personal data, you may contact us anytime at [email protected].

Contact Information

For questions regarding your services, this policy, or to request cancellations, please reach out directly:

Email: [email protected]
Phone: [Insert phone number]
Mailing Address:
Monarch Life Coaching, LLC
5 Chelsea Drive
Merrick, NY 11566

Compliance Notice

TomMarino.com adheres to best practices for secure payments and is fully compliant with policies set forth by major credit card networks, including:

We are committed to providing a secure, transparent, and reliable experience for all clients.